Customer engagement chatbot in banking

The best service a bank can offer to its customers is one that’s meaningful, engaging and personalized. Chatbots in banking have huge potential in customer engagement. It gives customers 24/7 access to support and banks can make great use of AI and improve customer engagement to enhance the experience and improve retention.
In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback, and getting a sense of how happy and satisfied your customers are. All in all, we can say that customer engagement is important and crucial for every business. It is crucial in every domain that you visit and chatbot in banking is not far behind.
Visit Engati to build your very own, robust, banking chatbot.

Leave a Reply

Your email address will not be published. Required fields are marked *