Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More
Author: QaizenX
Employees are the greatest asset an organization has and keeping a check on their physical and mental health is always beneficial for the organization. We have discussed the importance of... Read More
Even with the right advertisements and huge discounts, sometimes you may not get enough customers. Thus, it is critical to understand what are the types of customers. Understanding the types... Read More
Leaving employees can have many reasons. Those can be – career perspective, financial growth, work environment, bad experience, work-life balance, etc. So, to learn why employees leave, we use a... Read More
Customer Satisfaction Score (CSAT) is a metric that shows how satisfied your customers are with your company’s products or services. CSAT is an important measure of customer experience for organizations.... Read More
Customer Experience (CX) CX – or Customer Experience – is how your customers feel about their overall experience with your company. Great customer experience involves the whole customer journey and how... Read More
What is Net Promoter Score (NPS)? Net Promoter Score or NPS is a single question that will help measure the complete customer experience and the loyalty of the customer towards the... Read More
Importance of Employee Engagement Now that we have somewhat become familiar with the concept of Employee Engagement. Let’s look at the benefits of it in today’s business context. According to a study... Read More
Employee engagement is the alignment of employees’ attitudes, beliefs, and behaviours with those of the organization. It is not a slogan or tagline. It’s an approach to management that focuses... Read More