Author: QaizenX

Complete Guide on Customer Effort Score

Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More

Employee Wellness Program & Its Implementation

Employees are the greatest asset an organization has and keeping a check on their physical and mental health is always beneficial for the organization. We have discussed the importance of... Read More

7 Types of Customers: How they Purchase?

Even with the right advertisements and huge discounts, sometimes you may not get enough customers. Thus, it is critical to understand what are the types of customers. Understanding the types... Read More

How To Master Exit Interviews With The Best Practices

Leaving employees can have many reasons. Those can be – career perspective, financial growth, work environment, bad experience, work-life balance, etc. So, to learn why employees leave, we use a... Read More

What is Customer Satisfaction Score (CSAT)?

Customer Satisfaction Score (CSAT) is a metric that shows how satisfied your customers are with your company’s products or services. CSAT is an important measure of customer experience for organizations.... Read More

Strategy to Create a Great Customer Experience

Customer Experience (CX) CX – or Customer Experience – is how your customers feel about their overall experience with your company. Great customer experience involves the whole customer journey and how... Read More

How to Measure Net Promoter Score?

What is Net Promoter Score (NPS)? Net Promoter Score or NPS is a single question that will help measure the complete customer experience and the loyalty of the customer towards the... Read More

Why Employee Engagement is Important?

Importance of Employee Engagement Now that we have somewhat become familiar with the concept of Employee Engagement. Let’s look at the benefits of it in today’s business context. According to a study... Read More

10 Best Employee Engagement Activities that Works

Employee engagement is the alignment of employees’ attitudes, beliefs, and behaviours with those of the organization. It is not a slogan or tagline. It’s an approach to management that focuses... Read More